The Management
A.J Roberts Removal and Storage
6 White Place
SOUTH WINDSOR NSW 2756 22/01/99

Dear Sir/Madam

We are writing in the hope that you will pass on our appreciation to your staff members who recently conducted the removal of our furniture and belongings from Holsworthy to Wagga Wagga: in particular, Ken and Sarah who did the packing, Allan who did the uplift and Peter who did the delivery. We found these staff members particularly friendly, helpful and courteous.

Their efforts resulted in no loss or damage to our furniture or belongings. Their professionalism and efficiency was highlighted to us recently when discussing other removals with my workmates who have also recently been moved by others carriers.

I dare say that with staff members like that, A.J Removals will grow from strength to strength.

We consider ourselves lucky to have had you for our move, and we can only hope that if we move again, we will be met with the same level of service. Please extend our appreciation.

Yours faithfully
Tina Williamson and Gary Bergman

Claudette Andrie

A.J Roberts Removals
Fax: (02) 4577 3943

19/8/98

Dear Mr Roberts

Re: Customer Satisfaction

I would like to take this opportunity in expressing appreciation in your company's professionalism. Being relocated with work, I have had many experiences with removalist companies. Unfortunately these companies have not performed to my satisfaction.

I found your team courteous and professional, and another added bonus is the fact that none of my valuables were damaged. Myself working in a retail environment, I understand that these attributes are important to a business.

Yours sincerely
Claudette Andrie